Question 1

How long does a repair take?

Accepted Answer

Once your defective component has been delivered, the repair will take between 2-3 weeks... depending on the complexity, this may vary.

Question 2

Will my frame be fully load-bearing again after this?

Accepted Answer

Yes! After the repair, the frame is even more stable and doesn't affect handling. This is also confirmed by the Zedler Institute certification and its seal of approval, which our repairs carry.

Question 3

What damage can be repaired?

Accepted Answer

We can repair various types of carbon fiber damage, including cracks, breaks, dents, and damage caused by drops or accidents. Please contact us for a detailed assessment of the damage.

Question 4

Do you offer a warranty on the repair?

Accepted Answer

Yes, we offer a legal guarantee on our carbon fiber repairs. If you have any issues with the area we repaired after the repair, please contact us and we will resolve the issue.

Question 5

How can I register a repair?

Accepted Answer

You can schedule an appointment online by filling out the associated contact form. Alternatively, you can also request a repair by phone.

Question 6

What if I don't have shipping boxes?

Accepted Answer

If you've chosen to process your order without a dealer but don't have shipping options, we'll be happy to send you a shipping box. Please note this in the "Notes" section of the registration form.

Question 7

Can I bring my frame to Fiberescue?

Accepted Answer

Yes! We are available Monday to Friday between 8:00 a.m. and 4:00 p.m. to accept your frame. However, this service is only available by appointment via email.